Please check out our Contact Us page for ways to get in touch with us.
Please complete this Suggestion for Purchase form.
Please visit our Library Locations page to find your nearest library location.
Most of our branches have Wi-Fi, however; we recommend you check our individual location pages to confirm.
There is no password for the Wi-Fi. The Wi-Fi will come up as the library branch name, for example "Arrowtown Library". Click connect and a login screen will pop up.
Head to our Services Page for instructions on how to print.
You do not need to be a member to use our in-branch Services, however; it is really easy (and free) to become a member so we highly recommend it! Head to our Membership Hub for everything you need to know about joining the library.
Yes, you can drink in the library, but we have some guidelines to ensure the safety of our books and the comfort of other patrons. Drinks in drink bottles or cups with lids are allowed. Alcohol consumption is not permitted in the library.
As for food, we ask that you enjoy your meals outside the library to help keep the space clean and welcoming for everyone. If you’re ever unsure about what’s allowed, feel free to check in with our librarians. We appreciate your cooperation in helping us maintain a great environment for all.
Please get in touch with your local branch to book a time slot; however, please refer to our Meeting Room Policy as there are some restrictions on who can use our meeting rooms.
We do not have a JP service at our libraries; however, you can access JP services via the below options.
Queenstown
Citizens Advice Bureau, 44 Stanley Street, Queenstown
Walk in:
Ph: 03 442 6799
Wānaka
Community Networks, Wanaka Community Hub, 34 McDougall St, Wanaka
By appointment on:
Ph: 03 443 7799
Or you can search for a JP near you via this website: Royal Federation of NZ Justices' Associations
There are two ways to check your account details, checkout history, and to place items on hold, these are:
Head to the Library Catalog Help page for all sorts of help on the various aspects of accessing your library account online and using the catalogue.
There are a few ways to renew your items, these are:
Please note that if someone has an item on hold, then you will not be able to renew it, and you can renew items twice (for a total of nine weeks).
Items can be renewed up to two times, for a total of nine weeks, however; if someone else has placed a hold on one of the items, then you will not be able to renew it.
If you find an item on our catalogue that is not in your home branch, you can have it delivered to your home branch by placing a hold.
Check out 'How to place a hold' on the Catalog Help Page. You will receive an email when the item has arrived and is ready for collection.
After you receive an email advising that your holds are ready, head to your chosen branch and look for the Holds Shelf. Your item will be filed in order of your surname.
Please note that holds are only there for 10 days and there may be a fee to collect your hold, check out or Fees & Charges page for more information.
Can't find the item you need in our collections? We offer an interlibrary loan (interloan) service that allows you to access items held by other libraries in New Zealand or overseas, that we don't have in our collection. Click here to learn more.
If you are trying to access eResources or login to your account and it is not working, it is likely that your membership has expired. All you need to do is get in touch with your local branch. We will confirm a few details with you and can get you back online in no time!
Please visit our Fees & Charges page for a table of loan periods.
Your PIN/Password will be either a numerical or other combination that you set when you signed up to the library.
If you have forgotten, you can reset it via the catalogue by clicking on Log In and then clicking Forgot your Password/PIN; alternatively, you can request a PIN/Password reset in your local branch or over the phone.
With your library card, you have access to 15 libraries across the Central Otago and Queenstown Lakes Districts. Check out the locations you can borrow from and drop off at on this page. So, if you are visiting Wānaka for the day, but live in Queenstown, feel free to borrow items at Wānaka library and drop them off at Queenstown later on.
Head to our Joining the Library page for everything you need to know about library membership.