Our user fees and charges for the 2026/27 financial year have been set as follows.

These user fees and charges are reviewed annually and are set out and approved by QLDC as part of the Annual Planning process.

3D printing

Per filmament gram: $0.40

Book covering

  • Small books: $6.50
  • Large books: $11.00
  • Extra large books: $16.00

Damaged and lost items

Processing fee: $10.00 (+ replacement cost)

If an item is lost, not returned, or damaged while on loan, a $10 Processing Fee will apply. Additionally, where an item is damaged beyond repair, lost, or not returned, you will be charged the replacement cost of the item.

DVDs

DVD loan fee (per week): $3.00

Applies to entertainment DVDs that are new within the last 12 months. Children's educational DVDs and Documentaries are free.

Interlibrary loans

Minimum fee (per item) to cover courier costs: $11.00

Library merchandise

  • Lanyards: $5.00
  • Library tote bags: $12.50

Library card replacement

Replacement library card (or unregistered souvenir card): $5.50

Photocopying and printing

  • A4, black and white (per side): $0.30 
  • A3, black and white (per side): $0.60
  • A4, colour (per side): $1.60
  • A3, colour (per side): $3.20

For local school students:

  • A4 (black and white or colour, per side): first 5 pages/sides are free
  • A3 (black and white or colour, per side): first 3 pages/sides are free

For Registered Charities (registered on the Charities Register/Te Rēhita Kaupapa Atawhai, ID must be provided):

  • A4 (black and white or colour, per side): first 5 pages/sides are free
  • A3 (black and white or colour, per side): first 3 pages/sides are free

Scanning

Scanning to email or portable storage devices (per document set): $2.00

USB Flash Drives

USB drive (32GB): $10.50

Wifi

Free at Arrowtown, Frankton, Hāwea, Queenstown.

Free for up to 3 hours at Wānaka, thereafter a $10 fee for the rest of that day.

Our fee policies

Overdues

There is no charge or fine for late or overdue library items. We send a reminder email three days before an item is due to help you keep track of your check ­outs. 

We send regular email notifications once an item is overdue. 

Items are considered lost after a certain period of being overdue (this depends on the item type). Once our system marks the item as 'lost', you will be sent an invoice detailing replacement costs and processing fees.

Renewals

You can renew items online by:

  • Logging into your library account using your library card number and PIN/password;
  • Downloading and logging into the library app; or
  • You may request to renew items in person, via email or by phoning your local branch. 

If an item is on hold for another library member, it cannot be renewed. You may renew standard items twice. Any renewals to chargeable DVDs will incur additional standard rental fees.

Placing holds or reservations

  • There is no charge for holds placed on library items at Queenstown Lakes and Central Otago Libraries.
  • If the item is available in a branch operating on full-time opening hours, the normal turnaround is approximately four working days. 
  • Holds can be placed online by accessing My Account or visit your local library and request a hold to be placed on your behalf. There may be a waiting list on some items. 
  • You can nominate a different pickup library branch if it differs from your home branch. We send an email reminder when the item arrives at the pickup branch you’ve nominated. 
  • You have ten days to collect the item being held, after which time, your hold will expire and the item will be returned to the collection (or the item home branch).

Rounding

The library applies Swedish Rounding principles to the rounding of cash transactions. The following rounding principles apply:

 

  • Rounding down to the nearest 10 cent value for sales ending in 1c, 2c, 3c, 4c;
  • Rounding up to the nearest 10 cent value for sales ending in 6c, 7c, 8c, 9c; and
  • According to normal rounding rules, values at a 5c interval are rounded up to the nearest 10 cent value,